Overview
If you no longer need a hosting service, it is important to cancel it properly through the client area rather than just ignoring invoices. This helps avoid confusion and ensures you have time to save anything you still need.
Before Cancelling
- Back up website files and databases
- Download any email or account data you still need
- Make sure the domain and DNS are pointing where you want them to go next
- Confirm that no live website or email service still depends on the account
How to Cancel
- Log in to your client area.
- Open the service you want to cancel.
- Use the cancellation request option if it is available for that service.
- Follow any on screen instructions and wait for confirmation.
Need Help First
If you are cancelling because something is not working well, contact support first. In some cases the problem can be solved without losing your service.
You can reach us through support or read more on our FAQ page.
