Overview

If your domain is not receiving email, the most common cause is a DNS problem. In particular, MX records, mail routing, or nameserver changes are often involved.

Common Reasons Mail Stops Arriving

• The MX records are missing or incorrect
• The domain DNS was changed but mail records were not recreated
• The mailbox does not exist on the current server
• The domain is pointed to the wrong place

Best First Checks

• Confirm the mailbox exists in cPanel
• Check where your nameservers point
• Review the current MX records and related mail records
• Think back to whether any recent DNS changes were made

When to Get Help

Email issues can affect real business communication, so it is better to ask for help early rather than guessing and making the problem worse.

Use the support desk for account specific help and browse our guides for related email setup tips.